Refund policy
Return and Refund Policy
Quantum Quality Systems LLC
Effective Date: January 1, 2025
Digital Products (SOPs, Templates, Documentation)
No Returns on Digital Products
Due to the digital nature of our Standard Operating Procedures (SOPs), templates, and documentation, all sales are final upon purchase. Digital products cannot be returned, exchanged, or refunded once payment is processed and access is provided.
Pre-Download Protection
We understand purchasing digital products requires confidence. To ensure satisfaction:
- Free samples available - Download our complimentary GDP SOP to evaluate quality before purchase
- Detailed product descriptions - SOPs include comprehensive descriptions of contents and scope
- Implementation guides included - SOPs come with professional implementation guidance
- Customer support - Contact us with questions before purchasing
Quality Guarantee
While we cannot accept returns of downloaded digital products, we guarantee:
- Regulatory compliance - SOPs meet current FDA, ISO, and EU MDR requirements
- Professional quality - Expert-developed documentation with professional formatting
- Complete packages - Each purchase includes the SOP, implementation guide, and supporting materials if applicable
- Technical support - Assistance with download issues or file access problems
Refund Exceptions
Refunds may be considered in the following circumstances:
- Technical failure - Download links that don't work due to our system errors
- Duplicate purchases - Accidental multiple purchases of the same product
- Billing errors - Incorrect charges or payment processing mistakes
To request an exception: Contact support@quantumqs.io within 7 days of purchase with your order number and detailed explanation.
Consulting Services
Service Agreements
All consulting services are governed by individual Professional Services Agreements or Statements of Work that specify:
- Project scope and deliverables
- Payment terms and fee structure
- Cancellation policies and timelines
- Change order procedures
General Cancellation Guidelines
- Advance notice required - Cancellation terms specified in individual service agreements
- Work-in-progress - Fees for completed work are non-refundable
- Scope changes - Must be approved in writing with updated fee structure
Work Product Standards
- Professional quality - All consulting deliverables meet industry standards
- Client review process - Revision procedures defined in individual agreements
- Satisfaction commitment - We work with clients to resolve concerns within agreed scope
Refund Process
How to Request
- Email info@quantumqualitysystems.com
- Include order number, purchase date, and reason for refund request
- Response time - We will respond within 2 business days
- Resolution - Approved refunds processed within 5-7 business days
Refund Method
- Original payment method - Refunds issued to the original form of payment
- Processing time - 5-7 business days for credit card refunds
- Bank processing - Additional 1-3 business days depending on your financial institution
Contact Information
Questions about this policy or need assistance?
Email: support@quantumqs.io
Website: QuantumQS.io
Business Hours: Monday-Friday, 10:00 AM - 5:00 PM MST
Policy Updates
This policy may be updated periodically. Changes will be posted on our website with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the updated terms.
This policy is designed to protect both our customers and our business while ensuring fair treatment for all parties. We are committed to providing exceptional products and services while maintaining clear expectations for all transactions.